Case Study 3

This past summer, on a beautiful, sunny afternoon, one of our Coordinators was enjoying a day at the beach with her family. She received a call that her Risk Level 1 client’s permanent worker had called out sick. She frantically called her staff and found a replacement worker, only to learn the worker lived in Boston and had no ride to the client located on the South Shore. This caring woman left the beach, drove to Boston, picked up the replacement worker and drove her to the South Shore so this client could receive services. It never makes a difference what day of the week it is, or circumstances of the day, our Coordinators go above and beyond.