There are times when a patient can get angry. In these instances, a home care worker or nurse must act accordingly. Otherwise, an angry patient can let their emotions get the best of him or her. If this happens, the home care worker, nurse, and anyone else on hand can be put in danger.
Here are things you can do to calm a patient who feels angry:
1. Engage with the Patient
Resist the urge to give the patient too much space. Rather, connect with the patient and try to learn about their perspective. Show empathy by asking questions about why the patient feels angry. From here, you can work in lockstep with your patient to help him or her manage their anger.
2. Remain Calm, Cool, and Collected
Stay poised and composed when dealing with a patient who feels angry. Keep in mind that the patient may become defensive and frustrated. At these times, the patient can yell, scream, and lash out at you. Regardless, you need to keep your cool. If necessary, take a deep breath and do not let the situation escalate. And if you feel you’re about to lose your composure, take a step back. Next, collect yourself and return with a renewed focus.
3. Control Your Body Language
Avoid crossing your arms, clenching your jaw or fist, or other body language that shows your patient you’re angry. Your patient will pick up on your body language. And if your body language makes you appear angry, your patient may continue to feel the same way. Oftentimes, it helps to keep your arms hanging loosely at your side. This shows your patient that you feel relaxed, and it may lead him or her to eventually relax as well.
4. Maintain a Safe Distance from Your Patient
Stay at least a few feet apart from your patient. Remember, there is no telling how your patient will react. By remaining a safe distance from your patient, you can keep yourself out of harm’s way if this individual overreacts.
5. Protect Yourself
Do not put yourself in danger when dealing with an angry patient. If you believe a patient will harm you, someone else, or himself or herself, call 911. Police can then arrive on scene and help you manage the situation accordingly.
Do Your Part to Calm a Patient Who Feels Angry
It is not easy to calm a patient who feels angry. With the right approach, you’re well-equipped to help a patient who feels angry manage their emotions.
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If you want to find a job in which you work closely with patients or need someone to help you support your patients, our team is here to assist you. For more information, please contact us today.