Anyone working in health care understands every patient has their own personality. And, of course, some are easier to relate to than others. Here’s our quick guide on how to manage different personalities when working in home care.
Different Patient Personalities And How to Manage Them
These individuals are friendly and agreeable. Although you probably wish all your clients fell into this category, there are risks. Because these patients are easy going, they may neglect to tell you about potential problems. Therefore, be sure to complete all the required steps in their care. And remind them to keep you up to date on any changes.
Angry patients may be sullen or outspoken. Either way, they make your life difficult. Empathy is your best strategy. In most cases, their anger is directed toward you, but it isn’t about you. Remain calm and, if necessary, ask for extra assistance. Fighting back will only make things worse.
Non-compliant patients refuse to cooperate. They may argue with you or simply ignore your instructions. One possible solution is to attempt to uncover the root of the problem. Maybe something is painful? Or maybe a medication is giving them uncomfortable side effects? When you know all the variables, you can weigh the pros and cons and carefully explain why you’re doing what you’re doing.
These are the patients who keep you running, and most of their requests are unnecessary. They may be bored, anxious or even manipulative. Once again, try to figure out what’s motivating their behavior. For example, if they are bored suggest some new activities. In addition, don’t be afraid to set ground rules if their demands are spiraling out of control.
These individuals know how to turn a situation to their advantage. They may employ a variety of strategies to get their way. Keep your eyes open for this type of behavior and address it directly. Be careful not to let manipulative patients wear you down. If you give in, you are only encouraging them to try again.
These patients seem to be worried about everything. Their endless list of concerns can make them seem demanding as well as anxious. Do you best to calm their fears without brushing them off. As with pleasant patients, it’s easy to assume they’re fine and overlook a serious issue.
Confused patients may be suffering from dementia or memory loss. Often, they ask the same questions and repeat themselves endlessly. Remember, this behavior is not the patient’s fault, so you’ll need to have LOTS of patience. Also, keep open lines of communication with your supervisor and the patient’s family. By working together, you can all make best decisions for this individual’s long-term care.
Are You Interesting in Working in Home Care?
Anodyne Staffing is looking for home health aides (HHA), caregivers, and certified nursing assistants (CNAs) in Quincy, Massachusetts and beyond. We offer flexible scheduling, consistent income and great benefits. Browse our list of available openings today!